Privacy and Data Protection Policy

Last updated: 19/03/2026

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1. Who We Are

This website is operated by Alex Dunn trading as Tech Dream (“we”, “us”, “our”).

We are the data controller responsible for your personal data.

Contact email: support@techdream.co.uk

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2. What Information We Collect

Information You Provide

We collect personal data when you contact us or use our services, including:

• Name

• Email address

• Phone number

• Company name (if provided)

This information is collected via contact forms or direct communication.

Information Stored from Contact Forms

When you submit a contact form:

• Your data is stored on secure systems within our website

• A copy is also sent to us via email

Information Collected Automatically

When you visit our website, we may collect:

• IP address

• Device and browser information

• Pages visited and interactions

• Referring website

This data is collected through cookies and similar technologies (see Section 5).

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3. How We Use Your Information and Lawful Basis

We only process your personal data where we have a lawful basis under UK GDPR:

We rely on legitimate interests to ensure the security, performance, and integrity of our website and services.

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4. Email Marketing

We send marketing emails only where you have given clear consent.

You can:

• Unsubscribe at any time using the link in any email

• Contact us to request removal

We use MailerLite to manage email communications.

You have the right to object to direct marketing at any time.

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5. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website and analyse usage.

Non-essential cookies (such as analytics and advertising cookies) are:

• Disabled by default

• Only activated after you provide consent

These technologies may collect:

• Usage and interaction data (Google Analytics 4)

• Advertising identifiers and behaviour data (Meta Pixel)

• Conversion tracking identifiers such as GCLID (Google Ads)

You can manage or withdraw your cookie preferences at any time via our cookie banner/settings.

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6. Sharing Your Information

We only share personal data where necessary to operate our services. This includes:

• Hosting provider (Unlimited Web Hosting)

• Email marketing provider (MailerLite)

• Analytics and advertising providers (Google, Meta)

• Security and performance providers (Cloudflare, CleanTalk)

We do not sell your personal data.

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7. International Data Transfers

Some of our service providers (such as Google, Meta, MailerLite, and Cloudflare) may process data outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place, such as:

• UK adequacy regulations

• Standard contractual clauses or equivalent protections

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8. Data Retention

We retain personal data only as long as necessary:

• Enquiry data: up to 24 months

• Client data: duration of service + legal/accounting requirements

• Email marketing data: until you unsubscribe

• Analytics data:

  • Event data: 2 months

  • User data: 14 months

Data may be retained longer where required by law.

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9. How We Keep Your Information Safe

We use appropriate technical and organisational measures to protect your data, including:

• Secure hosting environments

• Access controls

• Security and anti-spam systems (Cloudflare, CleanTalk)

However, no system is completely secure.

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10. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Object to direct marketing at any time

• Data portability (where applicable)

• Withdraw consent at any time (for consent-based processing)

To exercise your rights, contact: support@techdream.co.uk

You also have the right to lodge a complaint with the
Information Commissioner's Office
You can contact them at: https://ico.org.uk

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11. When You Do Not Provide Data

If you do not provide required personal data, we may be unable to respond to your enquiry or provide our services.

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12. Automated Decision-Making

We do not carry out automated decision-making or profiling that produces legal or similarly significant effects.

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13. Updates to This Policy

We may update this privacy policy from time to time.
The latest version will always be available on this page.